Ven Delby Miguel | Network Support Analyst

About Me

Network Support Analyst with 4+ years of experience supporting ISP and enterprise networks in a 24/7 NOC environment. Formerly with Frontier Networks (Canada), handling Tier 1.5–2.0 network support, VPNs, firewalls, monitoring, and ISP coordination.

Skills

NOC Operations & Incident Response
VPN (IPsec / SSL), Firewalls (Fortinet, Cisco)
Network Monitoring (Nagios, SolarWinds, Cacti)
Routing, VLANs, TCP/IP
Python Automation & AI-Assisted Tools

Projects

NetAssist-AI
AI-assisted troubleshooting tool for network diagnostics and documentation.
Tech: Python, FastAPI

LiveSell
AI-assisted order tracking tool for SMEs and online sellers.
Tech: Python, FastAPI, MySQL